Eligibility for use
You are a foreign tourist visiting Japan from abroad for sight–seeing, under the entry status of "Temporary Visitor."
"Temporary Visitor" entry status, according to Japanese Immigration Law, allows a stay in Japan of 15 days or 90 days for "sight–seeing, etc." If you apply for a "stay for sight-seeing" when you enter Japan, entry personnel will stamp your passport as "Temporary Visitor," as shown below. Only persons who have a passport bearing this stamp can use a JAPAN RAIL PASS.
*If you use an automated gate, either use a manned automated gate or ask a clerk to apply the stamp to your passport
Even if you visit Japan with an Exchange Order, to be turned in for a JAPAN RAILPASS, the exchange cannot be made unless you have "Temporary Visitor" status; if you enter Japan under any other official status, such as "Trainee," "Entertainer," or "Reentry Permit," you cannot change the Exchange Order for a JAPAN RAIL PASS. Please note that according to strict interpretation of the Japanese Immigration Law, "Temporary Visitor" status differs even from other types of stays that are also for only short time periods.
The validity period of a JAPAN RAIL PASS is the consecutive 7, 14, or 21 days period beginning on the date the PASS is first used. Within three months from the date the JAPAN RAIL PASS Exchange Order was issued, you must turn in your Exchange Order to obtain your JR PASS. At that time, you have to specify the date that you want to start using the JAPAN RAIL PASS. It can be any date within one month from the date the JR PASS is received.Once the JAPAN RAIL PASS has a starting date written on it, the date cannot be changed.
How to obtain
Present your JAPAN RAIL PASS Exchange Order and obtain your JR PASS after you arrive in Japan. Upon arrival in Japan, you need to turn in the JAPAN RAIL PASS Exchange Order to receive your JR PASS at an applicable JAPAN RAIL station that has an exchange office.
You cannot use an Exchange Order when you travel on JR lines. Turn in your Exchange Order and obtain your JAPAN RAIL PASS at one of the JAPAN RAIL PASS exchange offices. shown on the pages to the right. (Please note the Service hours and closing days.) *It may take time to turn in your Exchange Order and receive a JAPAN RAIL PASS if the service counter is busy. Please ensure you leave enough time when you visit the exchange office.
Your Exchange Order must be turned in for a JAPAN RAIL PASS within three months of the date the Order was issued. (for example, an Exchange Order issued on April 15 would have to be turned in by July 14)
The type of PASS described on the Exchange Order cannot be changed.
If the Exchange Order is lost or stolen, or you are unable to provide it for another reason, no exchange for a JAPAN RAIL PASS can be made.